If you experience troubles when using SoftRescue Small Business, we have made a collection of guides. For detailed and specific help, please contact the support via support@anovasoft.com. My programs says I need to reinstall It is highly recommended to reinstall all updates for your applications prior to use. This is to ensure the highest accuracy when restoring. My programs does not work properly You should try to do a repairinstall from "Add/Remove programs" in XP or Programs and Functions in Vista.   My programs does a quick repairinstall when I launch it Most programs do this because you may not have the same username on source and target PC. So when you see the quick repairinstall, it means that your program prepairs for the first startup. A restart is recommended.   The shortcut for my programs does not work If you have restored a program which originated from another harddrive then C:\, you may encounter this problem. The fix for it is to run a repairinstall or simple make new shortcuts by copying them from your Program Files folder. "The feature you are trying to use is on a network resource that is         unavailable." What does this mean? Answer: If you see this message, this indicates that you either have to insert the installation CD/DVD or locate the MSI file on source computer. The location on source computer is usually the same as indicated in pull-down menu of the message window. If not, check in the Downloaded Installation folder. This folder can be located at C:\WINDOWS\Downloaded Installations SoftRescue Pro has "frozen" and is no longer processing any data. How do I fix this? Answer: You need to terminate the SoftRescue process, and then read the logfile located on the same location you selected for the transfer file. You will find the program that failed in the logfile list. When you start a new transfer, you have to leave that program unchecked. The program that failed needs to be installed manually on your new computer. It will be of great help to us and other users if you report to us which program that failed. You can do that by placing the application title in the subject field in an email and send it to: appfailed@anovasoft.com Some anti-virus and anti-spyware programs may cause SoftRescue Pro to malfunction. Deactivate firewall, anti-virus, and anti-spyware on both computers and try the transfer again.   What does the Error Codes mean? SoftRescue Small Business uses default Microsoft Windows error codes. Error Code 12007: "ERROR_INTERNET_NAME_NOT_RESOLVED. The server name could not be resolved." This could mean that you have lost your Internet connection or our server is unreachable at the moment. Check your Internet connection, if your computer have connection, please try again in a few minutes. All error codes can be viewed on: Microsoft MSDN Why doesn't my Adobe programs work after restore? Answer: Due to the Adobe licesing service, you have to release your old license on your old computer before using it on the new computer. This is because Adobe® uses an online solution, which checks if your license is used on more then one computer. This is done by opening your Adobe® product on your old computer. Then open a new document/image/project, and go to the Help menu. Push Deactivate and follow on screen instructions from Adobe®. Be sure to write down your license key. Microsoft Office asks for the installation CD/DVD This means that you either have deleted your MSOCache installer files on source PC, or you deselected the option to include the install files in the transfer. There are some options to fix this: If you have the MSOCache installer files on the old computer. Simply copy them from your C:\ on source PC and paste them into target PC. If you have deleted the installer files, please insert the original installation CD/DVD for Microsoft Office. A restart is strongly recommended after doing a quick repairinstall. What should I do when one of my applications fail to transfer? Answer: If a transfer of one application fails, you should try to transfer this application alone.